Plumbing questions from around Ramsgate
1000+ five-star reviews
A handful of questions land on these streets more than any others, from the price of a call out to why the older cottages give so much trouble. Here are straight answers to the ones we hear most.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and booking
Is there really no call out fee?
There really is not. The $0 call out means a licensed plumber comes out, weighs up the problem and prices it without charging you a cent to turn up.
How does your pricing actually work?
Every job is quoted as a single written figure up front, and that number is what you pay, with no hourly meter ticking over in the background while the plumber works.
Do you charge extra for nights, weekends or public holidays?
No. A job quoted at the weekend or late at night is priced the same way as a weekday morning, because overtime loadings simply are not part of how we quote.
What ways can I pay?
Card, cash and payment plans are all fine, and you settle up only once the work you approved has been finished.
Good questions, straight answers
Licensing, insurance and warranty
Are your plumbers licensed and insured?
Yes. Every plumber on the crew holds a current licence, carries insurance, and works under #275278C, so whoever knocks on your door is qualified and covered for the work.
What does the Lifetime Labour Warranty cover?
Our workmanship is covered for life by the Lifetime Labour Warranty, so should anything we fitted or fixed ever prove faulty, we come back and make it good at no charge to you.
Will I get the compliance certificates for gas or other work?
Yes, and you will not have to chase them. Any certificate the job requires is handed over with your invoice as a matter of course.
Good questions, straight answers
Local plumbing questions
Why do the older cottages keep losing water pressure?
Those untouched brick cottages were plumbed in galvanised supply, and after decades the rust builds up inside the pipe and chokes the bore. The flow weakens at the taps long before anything bursts, and renewing that run in copper sorts it.
My street backs onto Scarborough Park and floods in storms, can you help?
Yes. Where the ground tips down toward that old wetland the drains have little fall to work with, so a downpour can back up through the gully pits, and we jet the surcharge clear and check the pump gear keeping those blocks dry.
Do you work both sides of Rocky Point Road?
We do. That road is the boundary between two council areas, Bayside on one flank and Georges River on the other, and it makes no difference to us or to the price which side your home sits on.
Why does the hot water seem to fail so often here?
Because homes here tend to stay with the same owners for the long haul, a lot of storage tanks keep heating away years beyond their rated life, and one will usually pick the coldest week of winter to finally quit.
We are rebuilding our cottage as a duplex, can you handle the plumbing?
Yes, that rebuild cycle is constant work for us. We take the new supply, waste and hot water from the first rough-in through to the final fit-off, sized and certified for the two dwellings.
Are blocked drains common on these streets?
Fairly, yes. The older homes drain through original clay laid roughly ninety years back, and those joints crack and shift with settlement while roots work in from the street trees, so a slow or gurgling drain is a familiar call.
Good questions, straight answers
Getting a plumber out
How quickly can a plumber reach me?
Because we are on these streets most days the van is rarely far off, and after you tell us what is happening we set a straight, honest time to arrive instead of leaving you on a vague window.
Do you actually answer after hours, or is it a message service?
Someone actually answers the phone whatever the hour, never a machine, so even a burst at two in the morning gets you a licensed plumber who can tell you what to shut off before we arrive.
What should I do while I wait for an emergency plumber?
For a burst, shut the water at the street meter; for an overflowing toilet or a weeping tank, close its own valve; and if you smell gas, turn the meter off, open up and stay outside until we reach you. Still stuck on something? Call (02) 9072 0592 and talk it through with a licensed plumber, any hour of the day or night.